Privacy Policy

Privacy Policy

Lava Stone LLC

Effective Date: May 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Lava Stone LLC (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All SMS opt-in data and consent records are kept strictly confidential and used only for communication directly related to our services.

1. Information We Collect

Personal Information

We may collect:

Name

Email address

Phone number

Physical address

Communication consent records (SMS, email, etc.)

Project and service details

Non-Personal Information

We may also collect:

IP address

Browser type

Device information

Website usage data

Cookies and tracking data

2. How We Use Your Information

We use collected information to:

Provide and improve our stone services

Schedule estimates and communicate project updates

Send SMS confirmations and reminders (if opted in)

Maintain communication consent records

Improve website performance and user experience

Ensure security and prevent fraud

We do not sell or rent personal information.

3. SMS Messaging & Compliance

Text Messaging Program

By opting into SMS messaging via our website or forms, you agree to receive text messages related to:

Estimate confirmations

Appointment scheduling and reminders

Project updates

Customer support communications

Consent to receive SMS messages is not a condition of purchase.

Opt-In & Consent

SMS consent is collected through dedicated checkboxes on forms

We maintain timestamped opt-in records

We comply with TCPA and CTIA regulations

Opt-Out Instructions

You may cancel SMS messages at any time by replying STOP.

After replying STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

For help, reply HELP or contact us directly:

Phone: +1 (505) 310-3253
Email: [email protected]

Message Frequency & Rates

Message frequency varies based on project activity

Standard message and data rates may apply

Carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with trusted service providers (such as SMS delivery platforms or CRM systems) strictly for service operations and under confidentiality agreements.

Text messaging opt-in data and consent will never be sold or shared.

4. Information Sharing & Disclosure

We may share information with:

Service Providers

CRM and scheduling systems

Payment processors

SMS delivery platforms

Website hosting providers

All providers are required to maintain strict confidentiality and data security.

Legal Requirements

We may disclose information if required by law or legal process.

Business Transfers

If the company is sold or merged, user data remains protected under this policy.

5. Data Security

We use reasonable security measures including:

Encrypted data transmission

Secure systems access

Limited employee access

Ongoing monitoring

No system is 100% secure, but we take strong steps to protect your data.

6. Cookies & Tracking

We use cookies to:

Improve website performance

Analyze user behavior

Enhance user experience

You may disable cookies in your browser, but some features may not work properly.

7. Your Rights & Choices

You may:

Request access to your data

Request updates or corrections

Request deletion of your data

Withdraw SMS consent by replying STOP

Unsubscribe from emails

To make any request, contact us directly.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

10. Contact Information

Lava Stone LLC

Phone: +1 (505) 310-3253
Email: [email protected]
Address: 123 San Pablo St NE, Suite 107, Albuquerque, NM 87108